In the event that you've ever had a web hosting account before or you have dealt with any kind of online service, you are probably aware from your personal experience that for many things it is better to speak with a live person on the telephone than to exchange tickets or email messages. If you'd like to find out more about a particular service before you decide to purchase it or when something small-scale needs to be made, for example, it is much easier and faster to do it live. When you have the option to talk with representatives by phone, it's also very likely that you are working with an actual hosting provider, not just a reseller. The type of support that you can get over the telephone varies between different providers - from very general matters to dedicated technical support. Usually most of the providers will offer you pre-sales assistance and 1st level telephone support, while more complex technical issues are handled via e-mail and / or tickets.
Phone Support in Web Hosting
Since we have live telephone support 14 hrs every day, you can get in touch with us and talk with one of our customer support representatives to get more information about all of the Linux web hosting that we provide and ensure that our servers meet the system requirements for your web sites prior to buying anything. For your convenience, we now have phone numbers on three different continents so you can call the one closer to you - in the U.S.A., the UK or Australia. If you're already an existing customer, you'll be able to phone us about general and billing issues, and even about some technical issues. If the trouble is strictly technical or it needs more time to analyze, you will have to use our ticketing system, which will enable both you and our tech support crew to monitor the details provided by each side.