Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Every single help request you send to us will be attended to within maximum 1 hour. If your support ticket or email requires further assistance from a server admin, we’ll without delay forward it and leave a comment to let you know that your case is being examined. If you make use of the Optional Managed Services package, any of the services included there will be executed at a time that suits you.

  • Top quality support service
  • A Top–Quality Client Care Service

  • If you require assistance while working with the Web Hosting Control Panel or with any of the apps that we have installed on the dedicated web hosting server for you, do contact our help desk support team at any moment through the ticketing system. Furthermore, should you need assistance managing your dedicated web hosting server, you can make use of our Optional Managed Services package, which includes weekly Operating System updates, troubleshooting and installation procedures, server monitoring and rebooting services, data backup disk space, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Every Linux dedicated hosting server comes with our charge–free Web Hosting Control Panel, which boasts an in–depth knowledgebase and a collection of instructional video tutorials. Whenever you need help with the Web Hosting Control Panel, just click on the Help or Videos buttons situated in the upper right corner.