A live chat is a real-time method of communication between a hosting provider's support crew and its customers. It's a very efficient way to receive some info about the hosting services or get some problem resolved since you are speaking with a live representative. The benefits of using a live chat service instead of calling or opening a ticket are the low possibility of errors any time you exchange info such as usernames or domain names, the more rapid response time since the communication is real-time plus the fact that you don't have to stay on the chat constantly - you can do something else entirely while the agent investigates the issue in question. Also, you're able to connect with a live chat room from any kind of computer which is connected to the web, avoiding the phone fees that you will need to pay when you're calling to another country.

Live Chat Support in Web Hosting

Together with the telephone and ticket support, we provide live chat support as well. You can get in touch with us every day, which includes holidays and weekends, and we will give you more details about the Linux web hosting that we provide in case you are not among our customers yet, or about basic and billing questions if you already have an account. Although for entirely tech issues you will have to open a ticket to the technical support team, since such matters need additional time to be resolved, you can still get in touch with us through our live chat for some tech details. For example, we are able to assist you to set up an email address in your email client or troubleshoot multiple problems, saving you time and effort. Even when our telephone lines are already off for the day, you can speak to a live person.