Integrated Ticketing System in Web Hosting
The ticketing system that we are using for our Linux web hosting is not separate from the hosting account. It is an indivisible part of our all-embracing Hepsia Control Panel and you’ll be able to visit it at any time with only a few mouse clicks, without the need to leave your web hosting account. The ticketing system features a quick-search box, which will help you track the status of practically any ticket that you have sent in the past, if needed. Moreover, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to handle a given problem even before you open a ticket. The response time is maximum one hour, so you can receive quick assistance at any time and if our customer care staff suggests that you do something inside your account, you can do it instantaneously without having to log out of the Hepsia Control Panel.