There are a number of ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you opt for is a ticketing system. It is the easiest method of correspondence for several reasons. If no customer support staff member is available at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Besides, you can copy & paste large bits of information without having to worry about spelling mistakes, and in case a specific problem requires more time to be resolved or a number of replies need to be exchanged, all the info will be in the very same place, so each party can always see the comments supplied by the other one. The negative side of using tickets to contact your web hosting company is that they are often separate from the web hosting platform, which suggests that if you need to supply information or to adhere to directions, you will have to use at least 2 separate admin dashboards and this number might increase if you wish to administer multiple domains. In addition, many web hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting around for a response.

Integrated Ticketing System in Web Hosting

The ticketing system that we are using for our Linux web hosting is not separate from the hosting account. It is an indivisible part of our all-embracing Hepsia Control Panel and you’ll be able to visit it at any time with only a few mouse clicks, without the need to leave your web hosting account. The ticketing system features a quick-search box, which will help you track the status of practically any ticket that you have sent in the past, if needed. Moreover, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to handle a given problem even before you open a ticket. The response time is maximum one hour, so you can receive quick assistance at any time and if our customer care staff suggests that you do something inside your account, you can do it instantaneously without having to log out of the Hepsia Control Panel.