24/7 Customer Support in Web Hosting
The customer and tech support services for our web hosting plans are twenty-four-seven, which means that you can forget about waiting for several days so as to receive assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an e-mail message. In case you currently have an account, you are able to open a support ticket on top of the other three methods of communication. You are able to pick the best way to contact us depending on what your location is or what equipment you are using. We will assist you for almost any hosting-related question that you have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in this situation the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour maximum answer time guarantee, you will receive prompt support when you get a dedicated server through our company. Our customer and tech support teams are online 24/7/365, which means that when you open a support ticket from your billing account or you send an e-mail message regarding any issue with the server or the pre-installed software on it whatever the time of the day, you'll receive an answer within the hour, even during holidays. Our ticketing system is the best option when the issue involved needs longer time to be resolved or when it needs to be given to our admins, since it's much easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to give us a call or talk to a live agent through our chat service. In case you include the Managed Services upgrade to the server plan, our admins will also assist you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 too.