If you ever have any enquiries connected to your hosting account or you experience a problem with your sites, you’ll have to contact the respective hosting company’s help desk support team. It may not matter how soon they will reply if you have a question of a general nature, but an issue like an ill-implemented software app update, for instance, may lead to your site becoming broken or inaccessible on the World Wide Web. And the longer you wait for the support team to lend you a hand, the longer the website will be out of order. In case you offer goods or services online, any downtime will affect your site in a bad way and you may lose current or potential customers. A lot of hosting providers, primarily resellers, handle tickets and e-mails within 24 hours, but in the digital sphere that is way too long, since customers will rarely revisit a site that isn’t working correctly for extended periods.

One-Hour Response Guarantee in Web Hosting

Our guaranteed max reply time for any trouble ticket that you submit or any e-mail that you send is just sixty minutes, even if you contact us on weekends and legal holidays. Whatever the essence of your question or issue might be, we will help you instantly and will provide you with the necessary information to solve any problem with your sites. The actual reaction time commonly doesn’t surpass fifteen to twenty minutes, which suggests that you can forget about waiting for hours on end to get a problem resolved or what’s even worse – waiting around a whole day only to receive a response that more info is required whilst nothing’s sorted out. We will assist you in a timely fashion just because we understand just how valuable time can be in the dynamic Internet realm. The 1-hour reply guarantee is valid for any technical or billing enquiry that you might have connected to our Linux web hosting.